Enterprise Project Manager

November 11, 2022 0 Comments

As an Enterprise Project Manager, you will have the opportunity to serve, help, and guide corporate stakeholders, franchise shop owners, and their teams who are working to improve their business with Shopmonkey. 

Our Best-in-Class Implementation Team is leading the way and revolutionizing the industry with 5 star customer service. With a thorough understanding of Shopmonkey products, and a focus on creative problem solving, every Shopmonkey customer receives exceptional care and attention from our team.

You Will Have The Opportunity To:

Serve as the main point of contact during a Franchise Partner’s implementation process.Deliver top tier customer service and support across all product areas and customer reported issues, through live chat, phone call, and emailAssist in training customers to ensure the successful beginning of a new customerCoordinate deliverables with various internal and external departments Communicate thoughtful, customized solutions that help customers move forward and grow their businessLearn all about the Shopmonkey product suite and automotive industry

We Are Looking For You If You:

6+ years of relevant experience in large scale software implementationHave a clear, professional, friendly and informative communication styleEnjoy creative problem solving and new challengesAre self-directed learners and highly motivated to succeedThrive in a dynamic & collaborative startup environment, and are comfortable with ambiguityAdapt quickly to changing priorities and evolving customer needsBachelor’s degree and excellent academic record required; advanced graduate degree (e.g., MBA, etc.) strongly preferredFamiliarity with a SaaS business models a plusWillingness to travelAs a nice plus, a true appreciation for cars and/or are familiar with the automotive industry!

 

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