About the Role
Preparation of all documents associated with the processing and closing of escrow, conveyance of title, recording of documents, clearing of title requirements and issuance of title insurance. Interviews escrow principals to obtain pertinent facts, directs the preparaÂtion of escrow instructions, drawing of documents, issuance of title policies and the disbursement of funds, and otherwise assists escrow principals, their lenders and/or agents in the consummation of escrows involving the financing or sale of single family and small multi-family residences. Reconciles escrow instructions with commitment and/or preliminary title report. Develops and maintains business by the extensive application of basic marketing and customer service techniques.
Manages time, appointments, and schedule in an efficient mannerEffectively communicates in person and on the telephone with clients and customers. Answers customer questions and/or telephone calls concerning status of pending items in the escrow files. Takes proactive approach to providing status updates for Agents (i.e., closing status or information still required to close or title requirements that need to be addressed.)Obtains demands/releases to clear titleDraws instructions and supporting documents for signingAudits and closes file when all funds and documents are receivedReviews commitment and/or preliminary title report to verify vesting and legal description. Compares exceptions shown in title report with buyers’, sellers’, and lenders’ instructions for possible liens or encumbrances not authorized in escrow or lender instructionsReconciles discrepancies between instructions and title report with title officer and/or principals by modifying escrow instructions or assisting principals in obtaining releases of liens and other encumbrancesOrders beneficiary statements or demands, fire insurance, loan interest, rents and other prorated itemsPreparation of settlement statements showing detailed breakdown of escrow, title, loan, brokers’ commisÂsions and other changes. Requests the issuance of title policies or other evidence of titleTrains, supervises, guides, and assigns and reviews the work of one or more escrow technicians, assistants, secretaries and/or receptionists. Assists in training escrow officersMaintains confidentiality of all proprietary information and escrow transactionsUnderstands and complies with escrow accounting procedures and Good Funds LawDevelops and maintain clientele by effective solicitation of businessAttends client and business development functions. Represents company in public, customer and community relations activities. Attends client luncheons, dinners, realty board meetings and company tours, makes speeches and presents prepared educational programs to client and other interested groups.
Above all, we are a dynamic team looking for energy and a results driven mindset to provide unique value as we transform the Title and Insurance processes!
What you should bring to the table as our Ideal Escrow Officer:
Two years of Escrow Experience (1 year in a commercial capacity preferred)Basic terminology and documents related to title and escrowCustomer service techniquesOrganizational & Math SkillsBusiness writing skills and basic English grammar and spellingCapable of processing standard sale, subdivision, loan only, exchange, and commercial escrows without assistanceIdentifying, obtaining, reading detail relevant to escrowOperating desktop computers and common softwareBeing productive, efficient and meeting deadlines in a high volume environmentEstablishing and maintaining effective working relationshipsTitle Agent License preferred