Help Desk Technician II

Company Overview:Age of Learning® is the leading education technology innovator, creating engaging and effective learning resources to help children build a strong foundation for academic success and a lifelong love of learning. Our research-based digital education programs have proven efficacy in increasing children’s learning gains, and our curriculum is developed by an experienced team of education experts. Age of Learning’s flagship product, ABCmouse.com® Early Learning Academy, is an award-winning comprehensive curriculum for children. The company’s School Solutions Programs include My Math Academy® , an adaptive, personalized program that helps students master foundational math concepts, and My Reading Academy™, which helps young learners become fluent readers and build a foundation for reading comprehension and literacy. With over 10 billion learning activities completed by more than 50 million children worldwide, Age of Learning is a global leader in efforts to advance equity, access, and opportunity for all children. To learn more about Age of Learning, visit www.AgeofLearning.com.Summary:The level II Technician is a strategic technical position within our organization. This is a hybrid position with the requirement of weekly on-site visits to our Glendale corporate office. We strive to keep our infrastructure on the cutting-edge leveraging Okta, AWS, JAMF, Endpoint Manager, M365, GCP and CrowdStrike technologies. A demonstrated ability to learn quickly and a self-motivated mindset to further grow technical capabilities is imperative to the role.Age of Learning currently provides: • 80% – 90% of health and welfare benefit premiums• A 401(k) program with employer match• 15 paid vacation days, 11 observed national paid holidays plus 9 sick days• Our flexible work culture means 2 or more days in the office (hybrid) or 100% fully remote options available for most positions• Team bonding events and a highly collaborative environment• Access to our internal DEI Task Force that focuses on ensuring our products represent all children on a global scale• Opportunities for professional growth through professional learning and development programs • Commitment to Equal Opportunity Employment in addition to an inclusive and supportive company culture