Medical Records Coordinator

October 18, 2022 0 Comments

We are looking for an experienced Medical Records Coordinator to join our Care Support team that will report directly a Care Support Manager. You will be focused on Medical Records processing. Some of the tasks you will be responsible for will be: sending out patient authorization forms, retrieving medical files, and following up on pending medical record requests and maintaining a basic understanding of HIPAA regulations surrounding release of information.

What you’ll be doing:

Uploading records requests and patient authorization forms including processing medical record requestsBuilding relationships with providers, patients, and internal teams (Care Navigation, Provider Leads, etc.) for the purposes of medical records managementProvide weekly metrics on new, in progress, and completed medical records requestsDaily duties include answering phones, responding to emails, and assisting with patient support tickets as needed in a remote environmentFollow HIPAA guidelines while ensuring the confidentiality of patient PHIMaintain a consistent workflow by processing all requests within 24-48 hours of receipt for assigned release of medical records ticketsMonitor incoming requests received through various means and subsequently reporting any suspicious release of medical records requestsAssist with other ad hoc operational efficiency projects as needed

What we expect from you:

A minimum of 1 year experience in a similar role (Medical Records department)Advanced understanding of medical terminology, and HIPAAOutstanding communication and interpersonal abilitiesStrong attention to detail with excellent organizational and time-management skillsExperience with MS Office/Google Sheets/Google DocComfortable in rapidly changing environments and with constantly evolving responsibilities.Tech-savvy: very comfortable adopting new technologies and platforms and efficient in tech-related tasks.Excellent written and verbal communication skills.Able to multi-task and context switch!



The target salary range for this position is $26.05-$31.15 per hour and is part of a competitive total rewards package including stock options, benefits, and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.


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